NovaDAX users report withdrawal and login problems
BROBROK News · Based on reporting by Livecoins ·
NovaDAX customers are reporting fresh complaints after the exchange ended operations in Brazil. The issues include login failures, trouble withdrawing crypto, and asset conversions to BRL at rates users say were lower than expected.
Key points
- New complaints appeared on Reclame Aqui about withdrawals and account access.
- Users say they cannot log in to check balances.
- The exchange said crypto withdrawals were only available until Oct. 30.
- Some investors allege BRL conversions were completed at a discount.
- NovaDAX said the platform is being updated and access should return soon.
Why it matters
The situation highlights the operational risks clients face when an exchange shuts down and settles customer balances. How conversions and withdrawals are handled can materially affect what users recover.
Original headline: ““Meu dinheiro sumiu” e “não consigo sacar meus Bitcoins”: clientes da corretora NovaDAX reclamam após encerramento de operações”
Read the original on Livecoins
Summary and analysis written by BROBROK News from the original report. Read the full story on the source website. Not investment advice.